Delivery zone
Private Outlet delivers to the following European countries:
- Belgium
- Spain (except the Canary islands, Balearic islands, Ceuta and Melilla)
- France (mainland and Corsica)
- Germany
- Ireland
- Italy
- Luxemburg
- The Netherlands
- Portugal
- The United Kingdom
The Private Outlet website is available in the following languages:
- German: de.privateoutlet.com
- English: uk.privateoutlet.com
- Spanish: es.privateoutlet.com
- French: fr.privateoutlet.com
- Italian: it.privateoutlet.com
Delivery Times
The delivery date of your order depends on the delivery of your items to our warehouses:
- Items' delivery in our warehouse: we must first receive the goods from our suppliers.
- Parcel-packing: this step takes 3 to 15 calendar days between the end of the sale and the day the parcels are dispatched.
When you place an order, we give you the estimated delivery dates, and you can consult the real-time tracking system in "My Account > My Orders" at any time.
Attention: to ensure the security of your order, it is not possible to change the delivery address once an order is placed.
Delivery fees
On PrivateOutlet.com, delivery fees are always divulged before payment.
They depend on the following criteria:
- Number of items in the order
- Weight and size of the package
- Fragility of the ordered items
- Country of delivery
In all circumstances, your order’s delivery charges will be indicated before payment in the summary section of your shopping basket.
Receiving your order
An automatic email is sent to you as soon as your order leaves our warehouse.
This email contains all the information concerning your order and its delivery.
You order will be sent via DHL. It will be delivered to the delivery address you provided. Within the next 72 hours DHL UK will contact you by phone to set a delivery date (delivery hours: 8AM to 6 PM, Monday through Friday). If you aren’t able to answer your phone DHL will leave a message on your answering machine so that you and call them back and set a delivery date.
If you haven’t been contacted by DHL UK within the 4 days following your order’s dispatch, we recommend your call their customer service directly (with your tracking number handy). The phone number is the following: 0870 240 0072, from 8AM to 6PM, Monday through Friday.
If you have any inquiry concerning your order’s delivery, please send us an email about it with the references displayed in the dispatching confirmation email or in the My account > My orders section.
Damaged order: our advice and recommendations
Never accept an obviously damaged parcel (with evidence of having been opened or seriously mistreated).
If a damaged parcel is delivered without any protest from the recipient it will be considered as ‘accepted as such&rsquo. Please lodge a formal protest upon delivery. If you do not we will subsequently not be able to complain to our transport subcontractor.
Our preparation process is strict and guarantees default-free parcels. Please carefully check the guarantee stripes that seal your package, they should in no way be torn or loose. If your order is to be delivered to someone else please pass on these recommendations.
Returning an item
Returning an Item
If you’re not satisfied with one or several items in your order, legally, as of the date you received the parcel, you have 7 business days to inform us that you wish to return the product to us counting from the day you received it. If the return is sent after this period, Private Outlet reserves the right to refuse the parcel and return it to the sender.
Fill out the 'Return Request' form. You can request by e-mailing our Customer Service department on the Contact page of our website. You will receive the form as quickly as possible.
Items that you return to us must have a tracking number.
You can insure and track the contents of your package if you think it is necessary. Carefully follow the instructions on the Return Voucher that came with your package. Most importantly, the items must be in perfect condition and in their original barcode packaging.
Reimbursement
After reception to our warehouses and checking of the returned item(s), you will receive an e-mail informing you of the acceptance of the return and your refund. The refund will take place between 3 and 8 days after receiving this e-mail. If you have a deferred debit card, the refund will take place at the end of the current month. If the refund process is taking too long, please contact your bank directly or Private Outlet's Customer Service.
If the reason for the return is due to a mistake on our part
Every week, Private Outlet has thousands of items for sale. There can be an error with labels or packaging although we make every effort to avoid this. If unfortunately we make an mistake with your order, we promise to refund the price of the returned products as well as the return shipping fees.
If the reason for the return is not due to a mistake on our part
The sender is responsible for all charges and risks concerning product returns.
Also see the « Your right to return an order » section in our FAQs.
